Customer Service
Ordering, Payment and Shipping Information
Money Orders and Check Payments
Back Orders / Out of Stock
Gifts
Returns... What Was I Thinking???
Damage Claims... When Bad Things Happen to Good
Products
Customer Care... Relax, There's a Woman on the Job!
Contacting Us
Shipping
Ordering, Payment and Shipping Information
Ordering from WomanMade Products is fun and simple. You may order
either Online, by Phone or through the Mail.
We accept VISA, MasterCard, American Express,
Discover Card, checks and money order. Orders paid by credit card or
money-order will be processed for shipping immediately. Orders paid by
check will be shipped once the check clears.
All of our inventory is shipped directly from our
store in beautiful downtown Seneca Falls, NY, in the heart of the Finger
Lakes, where it would do you well to visit from time to time. New York State law requires sales tax to be added to any
items shipped to a New York address. This will hurt only for a day or two.
Customers whose orders are to be shipped outside of North America,
must contact us to receive special ordering and shipping information.
Money Orders and Check Payments
Paying by money-order or check? No problem! Go ahead and shop online as
usual. When you're ready to check out, go to your shopping cart and
follow the instructions. Select "Mail In Payment" as your Payment Method
and proceed. You will be prompted to print your order and to mail it
with your payment to WomanMade Products. Meanwhile, an email with a list
of all the items you ordered will be sent to us, so we can get a
head-start on your order!
Mail Orders should be sent to:
WomanMade Products
91 Fall Street
Seneca Falls, NY 13148
If you would rather talk one-on-one with one of the
gals at WomanMade Products, you can call in your order by phone to
315-568-9364.
Monday - Friday
10:00 a.m. to 5:00 p.m. EST
315-568-9364
We have so many products to choose from at
WomanMadeProducts.com that it is impossible to keep everything in stock
at all times, but we do our best to anticipate what you, our customers, will
be looking for.
Our goal at WomanMadeProducts.com is to
get your order to you as quickly as possible. Items normally ship from
our store within 5 - 10 working days of receiving your order. We
primarily use U.S. Priority Mail as our Standard Delivery service, but
will on occasion use UPS if it seems more prudent. UPS and Priority
Mail delivery usually takes 3 to 6 working days according to where you
live in the domestic United States. All back orders will be shipped
Standard Delivery. You may choose to ship Express Delivery, a 2 - 3 day
service, for an additional charge. Please call us to arrange for this
service.
Please Note: Your credit card will not be billed
until the item(s) are shipped.
You may ship your
purchase directly to the recipient using the shipping address fields on
the order form.
You may enter gift text which will be handwritten on a free gift card and
enclosed with the shipment.
Gift wrapping service
is also available for $4.95 per item.
Returns... What Was I Thinking???
If you purchased the wrong size, color or just made a
stinking bad choice with your on-line shopping..... First, see if
anyone else you know can wear it or wants it! You know, WomanMade
Products make really fine gifts, and it would be a shame to spend your
money on shipping it back to us when Aunt Gladys would just love it!
If you decide you really must return it, you need to
let us know right away... like within 7 days please.
We will give you a return authorization number which you need to write
BOLDLY on the outside of the package. Without this number, your
package will possibly not be accepted, or may get lost in our shop and
not find its way to the returns desk. Oh, by the way, books
are not returnable.
When we receive your package, we will inspect the
item to see that it is in the same fabulous condition as when we lovingly
placed it in transit to you. We will then issue you store credit for the
purchase price of the item, so you can choose some other marvelous WomanMade Product to be whisked off to your door.
Damage Claims... When Bad Things Happen to Good
Products
Because accidents do happen and breakage can occur
during delivery, please inspect your merchandise fully when it arrives. Contact us
immediately to alert us of any problems. Please save
all the packing material and shipping label from your shipment. Do
not throw anything away!
Notify us via email that you have received damaged
items so we can contact UPS or the Post Office and get a claim started. Again, do not throw away anything related to your shipment, if you do, we
will not be able to put in a claim for refund and you will not be able to
receive a replacement.
Customer Care... Relax, There’s a Woman on the Job!
We want you to relax and know that we believe in
complete customer care and we take great pride in keeping our customers
happy. If you are not happy with your purchase, let us know within 7 days
of receiving your order and we'll arrange for a refund or replacement. See
above for return requirements and damage claim instructions.
If you have any questions about our privacy
statement, the practices of this site, or your dealings with this Web
site, you can contact: info@womanmadeproducts.com, 315-568-9364 phone/fax,
WomanMade Products, 91 Fall Street, Seneca Falls, NY 13148.
Our products are
shipped from Seneca Falls, New York. Our goal at WomanMade Products.com is
to get your order to you as quickly as possible. Items normally ship
within 5 - 10 working days of receiving your order. We primarily
use First Class and Priority Mail as our Standard Delivery service, but
on occasion use UPS if it seems more practical. UPS and Priority Mail
delivery usually takes 3 to 6 working days according to where you live
in the domestic United States. You may choose to ship Express Delivery, a
2 -3 day service, for an additional charge. Please call us to arrange for
this service.
If you would like your order shipped to a destination other than the
United States or Canada, please contact us so we can calculate the
appropriate shipping charges for your order.
